Q & A

 EyeGiene System FAQs

Q: How will EyeGiene® help my dry eyes or blepharitis?
A: Both evaporative dry eyes and blepharitis are caused by a lack of meibomian gland oil being supplied to the tear film on the surface of the eye. By warming the eyelids with the EyeGiene Insta-Warmth System, the meibomian gland oil is thinned so it flows more easily onto the surface of the eye.

Q: What temperature does the EyeGiene® System reach? Will it burn my eyelids?
A: The EyeGiene® System is designed to provide 104-105F (40C) of warmth to the eyelids. While this temperature is significantly below the temperature commonly recognized as harmful to the skin, if you are sensitive to warmth, place the warming unit into the eye mask with the empty chamber towards the eye. This lowers the temperature provided to the eyelid by 2F. If it is still too warm for you, stop use.

Q: Does EyeGiene® System get hot enough to melt meibomian gland oils?
A: Yes, in most studies done with warm compresses, the target temperature for assisting in thinning the meibomian gland oils is 104-105F (40C) and this is the temperature provided by the Insta-Warmth System when used in conjunction with the EyeGiene eye mask.

Q: How long does an EyeGiene® warming unit last and how will I know when to take the EyeGiene eye mask off?
A: EyeGiene® System reaches it target temperature within 30 seconds and will continue to provide that warmth for up to 10 minutes. It is recommended that the EyeGiene eye mask be removed when you no longer feel the warmth., which may be longer than 10 minutes.

Q: Can I put two EyeGiene® warming units into one side of the EyeGiene eye mask?
A: You should NOT put more than one warming unit into one side of the eye mask at any one time.

Q: To activate the EyeGiene® warming unit, how do I know which side to squeeze?
A: The chamber that should be pressed firmly to activate the EyeGiene warming unit has “Press” imprinted on it.

Q: Does it come with the EyeGiene® eye mask?
A: The Eyegiene® System starter kits come complete with one eye mask and warming units. The refill kit has only warming units and no eye mask.

Q: Can I wash the EyeGiene® eye mask? How often should I wash it and how many times can I wash it?
A: The EyeGiene® eye mask can be washed by hand with warm soapy water or in the washing machine on the Gentle or Delicates cycle and should last up to 6 months with regular washings. Depending on the severity of your eye condition, weekly to monthly washing is suggested.

Q: Do I need a sink, stove, or microwave to use the EyeGiene® System?
A: That’s the beauty of the EyeGiene® System, it’s portable and convenient so no microwave, stove, or boiling is ever needed…just activate the warming unit and dispose of the warming unit when it is no longer providing warmth.

Q: Are there any conditions where the EyeGiene® System might not be suitable?
A: As with any product that produces warmth, individuals may react differently, and if there is a concern patients should ask their doctor prior to use. In addition, do not use if you have recently undergone any surgical procedures on your eyes including LASIK or cataract surgery without consulting your eye care specialist first.